Shipping policy

Shipping Policy

This policy describes how orders are processed and delivered by Sootha.

1. Order Processing

  • Orders are processed within 24 to 48 business hours after confirmation (excluding weekends and holidays).

  • You will receive an email confirmation with your tracking number once your order is shipped.

2. Shipping Time

  • Average delivery time: 5 to 8 business days depending on destination.

  • In some cases, delivery may take slightly longer due to customs or courier delays.

3. Shipping Costs

Shipping fees are calculated at checkout and may vary depending on the destination and weight of your order.
Free shipping may be offered during promotional periods.

4. Tracking

All orders include a tracking number. You can monitor your shipment through the carrier’s website once your package has been dispatched.

5. Incorrect Address

Please ensure your shipping address is correct.
Muse Beauty is not responsible for lost packages due to incorrect or incomplete address information provided by the customer.

6. Lost or Delayed Packages

If your order appears lost or significantly delayed, please contact contact.sootha@gmail.com.
We will assist in investigating the issue with the carrier.
Muse Beauty is not liable for delivery delays caused by external factors beyond our control (customs, weather, strikes, etc.).

7. Contact

For all questions regarding shipping or delivery, please contact our support team at:
Email: contact.sootha@gmail.com